Receive up to 25% savings on all purchases—in our Alice Lane Home store and online.
Earn points every time you shop! We’ll also send you a special birthday gift every year.
Get personalized help from trade experts who will guide you through the entire buying process.
Extensive Choices in Style and Budget
Shop our entire line of unique home furnishings in a broad range of aesthetics—from classic modern to mid-century.
Early Access and Events
Get early access to pre-shops, sales, parties and events.
In-Store and Remote Customized Service
Our trade representatives are here to partner with you in offering personalized help with your project needs. Enjoy full showroom access while sipping on your favorite drink.
FREQUENTLY ASKED QUESTIONS
Q: How does the Trade discount work?
We grant Trade membership and discounts to interior designers, home builders, developers, architects and stagers.
You will enjoy preferred access to a broad range of products and styles at an exclusive price. Our curated collections of furniture, rugs, lighting, home and wall décor will help you create environments that appeal to your clients’ respective tastes and budgets.
Once a member, your trade status will be recognized both online (alicelanehome.com) or in store.
Our Trade Program is tiered to reward you for your loyalty. Members receive an opening discount of 15% off all purchases, including special orders.
Here’s how it works:
Q: How do I apply for membership?
Apply online below. Membership is contingent upon the approval of appropriate credentials (listed below) and a simple application.
You will need three of the following trade credentials when submitting your application:
Valid membership to a major design organization or certification (e.g. ASID, IIDA, NCIDQ)
Business card with your design profession
Q: I submitted my application. What’s next?
Once we have processed your application, you’ll receive a confirmation email that will grant you access to all Alice Lane Trade benefits that you can start using right away. You will also be contacted by your personal Trade Representative who can answer any questions you may have and can assist in placing orders. Your in-store/online trade card will be received in the mail within 14 business days.
Q: Is there a minimum order quantity?
No minimum quantity is necessary for you to place your order.
Q: How do I request a quote or place an order?
Quotes can be requested and orders placed by contacting your personal Trade Representative or simply submitting your fillable order form (received in your welcome email) to email@example.com.
Q: What are A.L. Perks and how do I use them?
A.L. Perks are digital or paper certificates that you can spend in stores or online at alicelanehome.com. Perks are earned based on purchases online or in-store and are accrued on a calendar year basis. Perks will be earned in the following manner: 1 point for every dollar spent.
For every 5,000 points you earn, you will receive a $50 AL Perk Certificate to use towards any (yes, any!) purchase at Alice Lane Home. Certificates expire one year from the date they were issued.
AL Perks Rewards are for individual use only and are non-transferable.
Q: What are “splurge days”?
Some days are meant for splurging! Receive an additional 5% off your entire purchase one to four times per year—you choose when! Gold members receive one day, Platinum Members receive two days and Black Members receive four days per year.
Q: If my firm has multiple designers, can I receive a discount card for each of them?
Membership is not transferable and is offered to individuals. If your firm has multiple designers, each must individually apply for membership to ensure they receive their individual incentives and perks. Please make sure each applicant uses their own email address when applying.
Q: Order Status / Order Inquiries?
Once your order is placed you will receive email updates once/week with your order status. You may also contact your personal trade representative or send an email to firstname.lastname@example.org.
Q: How do I connect with an Alice Lane Trade Representative?
To connect with a dedicated Trade Representative, contact us via email at email@example.com and we will reply with the contact information for your dedicated Trade Representative. You can also reach us by phone at 1.866.520.0403.
Q: What are my shipping options? Is White Glove Delivery available?
For out of state shipping information, please click here
For Utah residents, White Glove Delivery is available for $50 to most major cities.
Q: What is the return policy?
We accept returns of furniture and lighting in its original condition when you contact us within 14 days of receiving your item (firstname.lastname@example.org or 866-520-0403). Shipping charges are non-refundable and will be deducted from your refund. Additionally, a 25% restocking fee will be applied to the item(s) ordered. For further details on returns, please click here .
We accept returns on all in-stock furniture and home décor within 14 days for a full refund. After 14 days, merchandise will be returned for store credit. Special order furniture is non-refundable.
Q: Are fabric and material samples available?
Yes! We offer complimentary fabric swatches that can be delivered right to your door. You can also request rug swatches for a fee (a refund will be issued if swatches are returned within 14 days or applied towards your purchase).
TERMS & CONDITIONS
This Agreement reserves the right to set forth the Terms & Conditions for membership in the Alice Lane Trade Program. Alice Lane may change the Trade Program or these Terms and Conditions without notice and will post such changes online. Continued use of membership constitutes an agreement to the changed Terms and Conditions.
It is the Member’s responsibility to read and understand the terms and conditions outlined below.
By completing the Alice Lane Trade Application, you agree to be bound by the terms and conditions of the Trade Program.
Terms and Conditions Cont...
The trade discount is accepted online at alicelanehome.com and in store. The trade discount is not redeemable for cash. Members may cancel their membership at any time and for any reason by emailing email@example.com.
The program is available to US-based, home design professionals, interior designers, architects and home developers. To qualify, please complete the online form here.
Before approval, you will be required to submit three of the following:
- Valid membership to a major design organization or certification (e.g. ASID, IIDA, NCIDQ)
- – Business license
- – Tax ID
- – Business card with your design profession
Incomplete applications will not be accepted. We reserve the right to make all membership determinations at our sole discretion
Membership is offered to individuals only. If your firm has multiple designers, each must individually apply for membership. Misuse of membership may result in immediate termination from the program. Misuse includes, without limitation: resale of merchandise purchased using trade discount through any retail site or store; reimbursement of trade discount upon merchandise return; sharing trade discount with others; and submitting false, expired or misleading information in connection with membership application.
The Trade Program is tiered to reward you for your loyalty. Members receive an opening discount of 15% off all purchases, including special orders, all with no minimum purchase.
Here’s how it works:
The trade discount may not be applied on top of sale items or on top of sales to the general public.
Always use your Alice Lane Trade membership card/ID for making trade purchases. Please contact a Trade Representative if you have any questions.
AL Perks are digital or paper certificates that you can spend in store or online at alicelanehome.com. Perks are earned based on purchases online or in-store and are accrued on a calendar year basis. Perks will be earned in the following manner: 1 point for every dollar spent.
For every 5,000 points you earn, you get a $50 AL Perk Certificate. Certificates expire one year from the date they were issued.
AL Perks Rewards are for individual use only and are non-transferable. Perks certificates must be presented at the time of redeeming.
Your Membership Status
To check your membership status please contact a dedicated Trade Representative at firstname.lastname@example.org or by calling 866-520-0403.
To facilitate tax exempt purchases in the states in which you maintain a tax exempt status, Alice Lane Home must have on file the appropriate completed state Resale Certificate forms when you place an order online or through your dedicated Trade Representative.
Please send any applicable Resale Certificates for each state in which you are a reseller to email@example.com.
Note that we are required to charge sales tax on all of your business purchases in instances where we have not received a completed and signed Resale Certificate and/or permit as required.
We appreciate your cooperation and continued business!
Alice Lane Home respects your privacy. Ensuring the security of your personal information is very important to us. You can rest assured that the personal information you provide will not be shared with any marketing companies.
Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, participate in contests) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media handle, credit card information or birth date. We may also maintain a record of your product purchases.
Alice Lane may need to contact you via phone, email or mail to address questions or issues specific to your order or to inform you of sales and promotions.
Alice Lane Home may disclose personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court.
By providing your email address, you will receive emails from Alice Lane Home periodically. Email addresses provided to Alice Lane are solely used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at firstname.lastname@example.org and we will remove your name from our email list as soon as possible.
Feel free to contact us with any questions about our Privacy and Security Policy.
- Email: email@example.com
- Phone: 866.520.0403