We take great pride in the merchandise we offer but understand there may be a reason to return or exchange an item. We make the process simple by not requiring authorization. Simply follow the detailed instructions below. Feel free to contact us at email@example.com if you have any questions.
FURNITURE & LIGHTING RETURNS
We accept returns of furniture and lighting in its original condition when you contact us within 14 days of receiving your item via firstname.lastname@example.org or 800-423-7757. Shipping charges (including return shipping) are non refundable and will be deducted from your refund. Additionally, a 25% restocking fee will be applied to the item(s) ordered. We will not accept returns where we are not contacted within the 14-day return window.
Once we are contacted, we will arrange to have the item picked up at your specified location and an assigned carrier will contact you to coordinate pickup. Once the merchandise is returned to our warehouse and inspected, we will issue a refund to the same credit card used to make the purchase, minus freight charges and restocking fees. We will send you an email once your order has been processed. You can expect your credit to post within one to two credit card statements.
Any non-furniture items purchased on our website can be returned for a refund as long as we receive the merchandise back no later than 30 days from the day you placed your order. Shipping charges are non-refundable and will be deducted from your refund. In addition, a small restocking fee of 15% will be added to the cost of the order. Once we receive and inspect the returned item(s) we will issue a refund on the same credit card that was used to make the original purchase. An e-mail confirmation will be sent to you once we have processed your returned item(s). You can expect your credit to post within one to two credit card statements. Please package the item(s) in their original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
Alice Lane Home Collection
1420 W. 130 S.
Orem, UT 84058
SPECIAL ORDER FURNITURE, CLEARANCE ITEMS, AND FLOOR SAMPLES
We do not accept returns on special order items, clearance items, or on floor samples.
HOLIDAY MERCHANDISE RETURNS
We will only accept returns on holiday merchandise if received back in its original packaging and condition no later than 10 days from your date of order. We will not accept returns of holiday merchandise post holiday due to the time sensitivity of the product. Please use the procedure outlined above to make your returns and post-mark your return within 10 days of your order date.
Return of sale items (not Clearance Items or Floor Samples) are treated the same as regularly priced returns. Please follow the instructions above for the type of item you are returning.
Every item is thoroughly inspected before it leaves our store and warehouse. In the unlikely event that your merchandise is damaged in transit, please refuse the shipment upon delivery and write “Refused due to damage” on the delivery weigh bill. Then contact email@example.com to start a claim. We must be contacted within 2 business days of deliver or sooner in order for us to process a claim for the item(s) damaged in transit. We will contact you to exchange or replace the damaged items. Please be sure to inspect all boxes and acknowledge in writing any damage (holes, crushed corners, tears, etc.) on the delivery paperwork you sign. Please also send photos, if possible, of the damaged packaging and merchandise.