CLAIMS & ONLINE RETURNS

We want the process of making your home a favorite place on earth to be enjoyable and simple. We are confident in our beautifully sourced and created products, but do understand that there are times when a return or claim is necessary. Whatever the situation may be, we will do our best to resolve. If additional help or clarification is needed, please contact us at support@alicelanehome.com and we will respond as quick as we can.

CLAIMS

We are so sorry that your item arrived damaged, defective, or wrong! Please notify your sales representative at support@alicelanehome.com within 48 hours of receiving your item, to initiate a claim.

Please include the following information in your claim:

Which item is damaged

An image of the damage

An image of the interior and exterior packaging

Note if you do or do not have the original packaging

What outcome you'd like for your claims (i.e. replace, repair, or refund)

A description of the damage

Our clients are responsible for noting damage on proof of delivery or missing items and notifying Alice Lane. Make sure all items on the delivery receipt were actually received. Do not sign if you did not receive all items or make a note on the delivery receipt of the damage/missing item(s). Take a photo of the delivery receipt and email your sales representative and/or the Claims Department.

ONLINE RETURNS

Please note that this is our online return policy.

If you have questions regarding our showroom return policy, please contact us at (800)423-7757, and our stylists will be happy to answer your questions.

STEP 1

Check that your item is listed as a returnable, below. All returns must be in their original condition and with their original packaging. If you don’t see your item on the lists below, or have a question about a non returnable item, please email us at support@alicelanehome.com. We want to help anyway we can!