CLAIMS & ONLINE RETURNS
We want the process of making your home a favorite place on earth to be enjoyable and simple. We are confident in our beautifully sourced and created products, but do understand that there are times when a return or claim is necessary. Whatever the situation may be, we will do our best to resolve. If additional help or clarification is needed, please contact us at email@example.com and we will respond as quick as we can.
What happens after I submit a claim?
The sales representative will submit the claim (if not already submitted to the claims department) and a claims representative will contact you within 2-3 business days with the next steps for the claim.
How long after delivery can I submit a claim?
Alice Lane's policy states that you have 48 hours of receiving your item to submit a claim.
How much are storage fees for out-of-state deliveries?
Who do I contact regarding my claim during the claims process?
Please note that this is our online return policy.
If you have questions regarding our showroom return policy, please contact us at (800)423-7757, and our stylists will be happy to answer your questions.
If your item is returnable, Initiate a return through our Return Portal. If there are questions about your return, please email us at firstname.lastname@example.org
What are the online return fees?
The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. All returns are subject to a 20% restocking fee.
What is the customer return responsibility policy?
Return items at your own risk. Customer is responsible for packaging adequately and correctly. We are not liable for damage caused by incorrect return packaging. Items that are returned to Alice Lane damaged will not be eligible for a refund.
Refusing a delivery
If a delivery is refused, but items aren't damaged or defective, customers will receive store credit (minus original shipping fees)
Are delivery fees and assembly fees refundable?
Delivery and assembly fees are non-refundable.
How will I recieve my return?
Items returned within 14 business days from delivery will be refunded to the original form of payment or store credit, minus the 20% restocking fee.
Still have questions? We’d be happy to answer them!