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Frequently Asked Questions

Wall Color: Banjamin Moore - Baby Fawn(Satin/Eggshell)

Trim Color: Benjamin Moore - Steam(Semi-Gloss)

Front Desk Wall Color: Sherwin Williams - Gale Force(Satin/Eggshell)

We are unable to stack discounts, but will do our best to work with you if you ever have a question!

We do not honor discounts on previously placed orders, but if you ever have questions, please email us. 

Yes! We offer pick up at our showroom as well as our warehouse location, depending on the type of items purchased.

- Upholstery, case goods, rugs over 5'x7', and any art, mirrors, or lighting over 30"x30"x30" will be picked up at our warehouse location.

- Anything else will be picked at our showroom location.

In rare circumstances, there will be items not available for pick up. In those instances, we will ship the items directly to you as a courtesy. 

We will email or text you as soon as your items are available. Expect up to 5+ business days.

If orders aren't picked up in 14 business days, the order will be cancelled and refunded, minus our 20% restocking fee.

We do! We have design clients all across the country with every size of home. Tell us more about your project and we will partner you with a designer that is the best fit for you.

Our Design Center and showroom are in Draper, Utah.

Owners Jessica and Adam Bennett sold their dream home on Alice Lane, to start this venture in the world of interior design and named the company after that street as an homage to the place it all started.

If you are asking us, yes. We partner with builders & architects to personalize your home and give the final touches that make your space perfectly personalized from paint selection to furniture space planning, ordering and installation.

The biggest differentiator between full Interior Design services and Home Furnishing Design services is the level of involvement your project needs from our team.

The Interior Design team takes on projects ranging from new build to full remodel, custom cabinetry & millwork design to finish & furniture selection in both residential and commercial spaces. This team is not only focused on the design aesthetic but can be heavily involved in the technical and construction details.

The Home Furnishing designers are primarily focused on the sourcing of pieces and layout planning of your space. If your house is finished or needs a refresh and you need help choosing the pieces that will make it feel like you, this team is perfect for you

Still not sure? Tell us more about your project and we will partner you with a designer that is the best fit for you.

Let us know within 24 hours of delivery by submitting a claim here.

Manufacturer defects must be reported within 30 days from delivery by submitting a claim here. Our claims team will be in touch to address the damages.

For additional questions contact claims@alicelanehome.com.

Currently we can only ship select items to Hawaii, Alaska, and other US Territories. If there is something you love and must have, please contact us at support@alicelanehome.com or 1.800.423.7757 and one of our associates can get you a custom quote for the items you are interested in.

View our product care page


Please feel free to contact us with any additional questions